FAQ

Sellers:

Q: What is Super Seller FL?
Super Seller is a revolutionary new way to sell your home in Florida. For $0 you will receive a full array of services from a top-rated local agent, your home will be placed in front of millions of motivated prospective buyers through the MLS and national real estate search sites,* and your home will be placed on the Xome® Offer Marketplace, a real estate auction site where buyers can submit offers for your property online. Best of all, you pay nothing. You’ll pay no real estate commission when your home sells.

Q: What is included?
All of the services and support you receive from a full service licensed REALTOR®. These include an MLS listing, syndication to national websites like Zillow®, sign in the yard, lockbox, contract negotiation, traditional marketing, help with pricing, among others.

Q: What is Xome.com?
Xome® is revolutionizing real estate. Through big data, a proprietary real estate exchange and national real estate services, Xome® is the one stop shop for home sellers and buyers who want to save money and complete their transaction with the utmost confidence. Among many other details, Xome® offers market data, demographics, area statistics, a Drive Time & Walk Score, as well as local public and private school info relevant to where your home is located for prospective buyers.

Q: Do I really pay $0 to list and sell my home?
Yes! The buyer is responsible for paying a 5% premium on top of their bid/offer amount which covers commissions for the listing and buyer’s agent.

Buyers:

Q: Do I need an account to place a bid on a Property?
Yes, registration with Xome is free and easy to complete. Xome wants to grant you access to many of our exciting Events that we are updating regularly; we just ask that you agree to the Auction Participation Agreement and eSignature Agreement, and acknowledge the ABA Disclosure, before being granted access to bid on Xome”s network of Auction Properties.

Q: How do I register with Xome?
Registration links are located throughout Xome Auctions, located on the top right corner. Click “Register“ and complete the online registration form and submit your information.

Q: How do I change my user information?
Once you are registered with Xome, log in to view your profile. Choose the ”My Account” to view personal settings and edit Your Personal Profile. Profile updates must be made by the registered user on the site. Xome will not be able to make updates on your behalf.

Q: How do I bid on a property?
Once you are registered for an Auction Event, placing a bid is a simple click.Each Property will have an opening price and bid increment. Each Bidder receives a confirmation once a bid is placed, and if you are the Highest Bidder you will be notified via email at the conclusion of the Auction.

Q: What is a Reserve Price?
A Reserve Price is the minimum price the Seller/Servicer is willing to accept for the Property in an Auction. The Reserve Price is set by the Seller/Servicer and is not shown to buyers, however, the Property Details Page does show whether or not the Reserve Price has been met. Bidding for the Property will continue even if the Reserve Price is met. The Seller/Servicer may choose to re-Auction the Property if the Reserve Price has not been met.

Q: Do I need to provide proof of funds or a pre qualification letter prior to bidding?
No, but Xome reserves the right to incorporate Bidder prerequisites as needed based on Seller requirements and changes in applicable laws.

Q: What is a buyer’s premium?
It is the fee collected by Xome that will be added to the amount of the Winning Bid as compensation for the Auctioneer in performing the Auction. The Buyer”s Premium is to be paid by the Winning Bidder.

Q: What if someone outbids me when online bidding is about to end?
The act of placing a bid at the last moment in the hope of winning is called Auction sniping and is intended to deny other Bidders time to place a higher bid. To provide transparency and a fair bidding opportunity, we extend the Auction time if a last-minute bid is received. If you are outbid within the last 5 minutes of an Auction, we will notify you via email and the Auction will be extended for 5 minutes. The Auction will be extended by 5-minute increments until 5 minutes have passed without bidding activity.

Q: I am the Winning Bidder, what are the next steps?
You will receive an email including a link that will verify your bid and confirm your registration information. In addition, there will also be a notification within your user dashboard regarding the express checkout form. This form must be completed within 24 hours. You will receive further closing information that will be provided along with the purchase contract.

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